Terms and conditions
You are currently visiting www.chemistpal.com and based on your IP address the services and orders are carried out in the warehouses of the company in Cyprus. Thus, the following terms and conditions are refer to Chemistpal Cyprus which is a part of Chemistpal International.
Definitions
In these terms and conditions, the following definitions apply:
“the company” refers CHEMISTPAL CYPRUS LTD, whose registered office is located at 10 Lamprou Konstantara, Kato Polemidia, Limassol, 4156, Cyprus and whose registration number is ΗΕ 435832.and ‘we’, ‘us’, ‘our’ shall mean CHEMISTPAL CYPRUS LTD
“Products” or “items” refers to any products that this website offers;
“Services” refers any information and services ordered and/or provided by CHEMISTPAL CYPRUS LTD through or via the Site. Any electronic information supplied to you by www.chemistpal.com will be considered part of the “Service” not a Product and cancellation rights will apply accordingly;
“Site” means the web site at the URL www.chemistpal.com
“agreement” refers to the contract between the company and the potential customer that includes the terms and conditions as follow, the use of personal data, our privacy policy and the contract between the two parties in general.

As mentioned above, based on your IP address, you are directed to the partner party of Chemistpal International that operates the orders of your country of origin. The website is owned by CHEMISTPAL CYPRUS LTD (from now on “the company”) and it is currently operated in Cyprus through its registered office which is located at 10 Lamprou Konstantara, Kato Polemidia, Limassol, 4156, Cyprus and whose registration number is ΗΕ 435832. Please read the following terms and conditions and all other documents referred in the website carefully as by using or/and placing an order you acknowledge and fully understand and agree to be bound by these terms and conditions. The following terms and conditions are fully in harmony with the law of each country that the partners of Chemistpal International operates. Currently, based on your IP address, these terms and conditions are under and in full accordance with cyprus law and European law and policies.
By using this website, you are fully aware and understand our privacy policy as well as cookies policy or/and third-party content· these terms are also part of our terms and conditions. These terms and conditions are applied to each visitor and/or each business transactions that are placed through the website.
The company reserves the right to change any of its terms and conditions without further notice and should this happen, the changes shall be published in the website.
Until further notice and/or changes to the law of the countries we operate in and deliver, we do not sell any kind of medicines or accept any prescriptions. At the current moment, the company operates in the fields of cosmetics, products and parapharmacuticals.

Jurisdiction and applicable law
These Terms and Conditions shall be governed by and interpreted in accordance with the Law of the Republic of Cyprus and any legal dispute and/or claim and/or anything that arises from the use of this website shall be subject to the exclusive jurisdiction of the Cyprus Courts.

Orders
• Purchase of products
You have the choice of proceeding to place an order either as a visitor or a user by creating an account and thus having the opportunity to have access to previous orders and others benefits. By purchasing a product, you accept the terms and conditions of our website as you have fully understood our privacy policy and agree to be legally bind by this contract.
Each purchase must be placed by an adult. The company shall not be responsible for unsupervised purchases by underaged people (people who have not turn eighteen (18)) and/or people that are ward of courts and/or people that are not a clear state of mind to fully understand the items and/or products and/or services they purchase from this website, thus we strongly suggest the parents and/or the legal guardians to monitor children’s and/or adults, when is necessary and/or legally mandatory, online activity. If your child proceed an order or uses our website without your consent and/or knowledge please contact with us via email and have we have collected any personal identifiable information, we will try to remove that information from our records. Shall you have not notify us in writing, we have no liability regarding the private data collected and/or the purchase proceeded by underaged people (people who have not turn eighteen (18)) and/or people that are ward of courts and/or people that are not a clear state of mind.

• Availability of products

Here, at Chemistpal International, we work closely with the best couriers in each country that we operate. In Cyprus, we work with ACS Courier and packages are delivered from our warehouses to the closest available ACS. We hand to ACS Courier 2 times per day in order to have your orders delivered to you as soon as possible depending on availability. By proceeding to place and order, you will be notified about the estimated delivery during checkout. In the rare occasion that purchased items are not available, we reserve the right to delay the order a few days so your order can be sent to you as a whole package. If the availability and/or correspondence with the suppliers of some products takes longer than expected, we will contact you and you will have the right to choose if you prefer to have your order delivered separately with different packages or if you prefer to have it sent as one package.

• Payment methods
The company accepts credit or debit cards. Specifically in Cyprus, recognizing the importance of electronic payment security, the company collaborates with JCC Payments Systems Ltd. JCC Payments Systems Ltd set the industry standard in data protection and fraud risk management. The customer can pay in full his/her order by Paypal, Google Pay and Apple Pay.
If your credit or debit card is declined your order cannot be processed as all products must be prepaid in full so the order can be packaged and then delivered to your desirable address.

• Right of withdrawal

If you wish to cancel your order you must notify us in writing no more than 24hours after you have placed your order without any charges. You also have the right to withdrawal your placed order up to fourteen (14) days from the day you or someone on your behalf has in her/his possession the ordered goods. If your order is delivered in different packages the withdrawal period starts with the delivery of the last product. If you wish to return your order, you must notify us in writing and have you received the goods before the cancelation policy have taken place, you should send the items back to us unopened and you are obligated to pay the delivery fee and are liable for the safe return of the goods to the same excellent condition as they were sent to you.
In the rare case you receive a product and/or a package that is damaged and/or in poor condition you have the right to not accept the package and the courier will give it back to us. Shall this happen, you have to contact us immediately about your decision and we reserve the right to ask for proof evidence such as pictures sent to us via email.

Shall the returned products are damaged and/or opened we reserve the right to keep the items and not refund the value of them back to you. We reserve the right to not accept the return if the products are opened and/or in poor condition and/or damaged and/or in any other way different than what they typically are. The return must take place no later than fourteen (14) days from the day on which you have contacted and informed us about your decision to withdrawal. A full refund will be credited to your credit card within fourteen (14) working days from the day we received back the items of your order. (credit or debit cards with banks outside the EU may take longer to process the credited amount, depending on the card you use).

 

• Right to cancel
Shall the order is not prepaid or your credit or debit card has been declined, we reserve the right to cancel your order or hold your order in state of proceed pending for no more than 24hours. Within these 24hours, you have to fully pay the amount of the placed order either by the same card you have used in the first time or by any other paying method you prefer.
We reserve the right to cancel in the rare occasion of insufficient stock of goods and/or indifferences between the listed price and the actual price and/or failure to make delivery in the chosen area of delivery. If any of these situations occurs, we will contact you via email immediately and the paid amount will be credited back to your credit or debit card within thirty (30) days of your order. You agree to not be entitled to additional compensation for disappointment suffered.
• Delivery of goods

We ensure our products are stored, transported and handled with care in order to be delivered to you in a perfect condition. However, in the rare occasion one of our products is sent to you in a defective and/or damaged condition please conduct us immediately via email and we will replace it for you upon request, or reimburse you for the defective product. A proof of evidence may be required in order to replace the defective product or return to you the amount paid for that specific product.
In the rare cases that an order cannot be delivered within the time limits mentioned above and/or at the website during checkout, customers are informed about the occasional delay timely and a cancellation or modification of their order is also possible. But we are not in any way responsible for any delays caused by force majeure.

• Tracking of order
You can track the status of your order through your account. The courier company will also provide you additional information as where and when your ordered will be sent out for delivery and/or for any other additional information the courier company might need in order to deliver the package to you.

• Customs clearance
If your delivery address is outside the EU countries or third countries with exception taxes context, additional duties or taxes may be applied to your order. Depending on the country of delivery, duties can be applied on the value of the products plus the cost of shipping and there is may be additional charging taxes. Duties and additional taxes are your responsibility.
All the selling products are authorized to be sold in Cyprus and the EU countries, thus the company has no obligation or responsibility to confirm that countries outside the EU or third countries with exception taxes context do not forbid the entry of any of the selling products to its territory. If the product cannot enter the country, the package returns to the premises of the company and the customer is obligated to pay the expenses of the return fee as well as any additional customs and/or taxes associated with the return. The customer may receive a refund of the purchase considering the products have been delivered back in an excellent condition and there are not deficiencies to the products.

Liability
We guarantee that all our orders are taken good care and are been delivered in good condition. If a product is delivered to you damaged or defective and/or you have received different products or quantity of them than what you have ordered, we are liable to replace the damaged items or make a refund to you only if you notify us within ten (10) working days of the delivery of the damaged and/or wrong items of purchase.
We are also liable to you if you have not received your order within thirty (30) days from the day of purchase and you have notified us in writing at our info@chemistpal.com no more than ten (10) days after the term of the thirty days above, forty (40) days in total from the day on which you have placed your order.
Have you notified us within the above deadline, we are obligated to either replace the damaged products or either to deliver the non-delivered products or to refund the paid amount whether by crediting your card back or by giving to you the exact amount of the damaged or non-delivered products in a voucher.
The company will not be liable for any indirect and/or consequential loss, damage or expenses (loss of profits, business or goodwill) and you will not have the right in compensative damages other than the refund as explained above.
Also, the company has no liability to any additional customs and/or duties applied to some delivery countries. While some countries may not accept some of the products in their territories thus, they reserve the right to prohibit the importation or exportation of them. The company has no liability if this occurs as it respects the law of each delivery country.
The terms and conditions aim to protect you as a consumer and in no way aim to limit rights that cyprus law and EU law and policies have given to you.
you are strictly responsible for your decision to order certain products of your choice according to your needs and/or desires. We have no liability towards that selection. We are strictly liable for the reasonable quality of the product and we have no liability regarding the information and/or comments and/or opinions from third parties and/or us that is contained on the website. This information is absolutely advisory and of general nature and thus we do not have responsibility for any error that may cause a loss and/or injury you may suffer as a result of relying to that information. Our liability towards you is limited to the purchase price of the products.

Privacy policy
The protection of our users’ personal data is a priority and we aim to provide to you a safe and secure experience. We commit to keep your personal data private and for this reason we explain the use of them in detail.
We respect and follow every legal procedure staying up to date and always according to applicable law and European policies. We approach your private data respectfully and we limit the use of them only for necessary purposes as well as in balance with its purpose of usage and in respect of your rights. We use measures in order to secure your personal data and not be subject to third parties without adequate protection.
Our company and each employee must be in accordance with the obligations of this part of the agreement when processing any user’s or customer’s personal data. By using our services, you agree to your personal data being subject to usage and/or collection and/or distribution and/or any other process needed by our company so the website can work properly and always in respect of your rights.
This part of our agreement will state in detail the ways your personal data will be collected or used by us and/or third parties (such as governmental authoritiries and any other organizations as stated be the applicable law) and also, it will provide you with useful information about your rights. The use of such data will only be accepted for the purposes stated in this section of the agreement.
The company requests a number of personal data limited to its needs in order to complete safe and specific transactions while operating well and effectively. These necessary personal data are, but not limited to, the following categories:
• Identity (full name, birthdate…) and contacts (such as email address, billing address, delivery address, mobile phone number…)
• Transaction information
• Technical information (such as login data, location, time zone….)
• Marketing and Communication:
• Social profile
If the need to process further the personal data provided by the customer, the customer shall be informed about the additional purpose and the details of that use of his/her personal data.
Where applicable, the customer shall consent in writing that he or she is aware and fully understand the process of collecting and maintaining some of his or her personal data for the function and operation of the company. At times this consent may be statutory or contractual requirement, or a requirement necessary to enter into a contract, the customer that does not consent to provide the data needed must be informed he or she will be denied the services of the website.

Use of Personal Data
the company shall use the provided personal data exclusively for the following purposes:
1. Carry through with the order or other requested services
The company reserves the right to use any personal data necessary in order to complete the order with success and ship the package to the customer. The use of personal data might be necessary for providing any other services the website has to offer, such as helping locate your purchase, answer any questions or concerns you may face before, during and after the purchase of goods the website,
2. Promotion of goods
To excel our services, we might use your personal data in order to communicate better with you and provide you better services, advisory guidance as well as keep you inform about ongoing promotions or sales that the company may has at the moment.
3. Third parties
The company does not provide information of users and/or customers of the website to third parties. But we reserve the right to share some of your private data with companies and/or contractors that help us develop our website and/or help through the process up to the delivery stage of the order, for example banks and carriers. Your private data may need to be accessible to other associates that provide services to us in order to expand and/or improve and/or develop our services. Lastly, the use your private data through our website must be accessible to administrative organizations, such as tax advisory and other public governmental and/or supervisory authorities that by law can be given access (par example court order) to such private information in order to prevent illegal activities or fraud or any other crime.
As stated above, we only share personal data for legitimate purposes and some third-party data processors. We assure you all necessary steps for the safety of personal data have taken place technical wise in accordance with the statutory requirements safeguarding your rights.
We reserve the right to retain personal information as long as we provide you with our services and/or for as long as it is required by law; we are obligated to retain personal data for seven (7) years starting from the day of the termination of the services that the consumer requested.

As of security of your personal data, the company takes the proper measures in order to keep the data private and confidential as well as safe and sets firewalls to minimize threats of hacking or any other threat that might put in danger our database. We aim and we are always up to date technologically as we are fully aware of the importance of keeping your private data secure. We cannot guarantee that your data will always be safeguard under any cause and/or situation but we can guarantee that we always stay up to date and update our security systems frequently.

Cookies policy
Cookies are data that is collected and stored within a website and the website can later use them later in order to be retrieved later. This helps us to personalize your experience through our website, by remembering your preferences as a user and retrieving these preferences (for example your preferred currency, items you have already seen and/or previously bought as well as other features).
Cookies that are necessary for the operation of our website are stored on your devices without permission. However, any type of cookie not necessary for the operation of our website needs to be accepted by you, your consent can be withdrawn from the cookie declaration on our website any time you want to.

Rights of consumer
• Personal information
As a consumer and/or a user you have the right to withdraw any consent you have provided to us and/or object to the usage of your personal data at any time. If any of these situations occurs, you need to contact us either to inform you about the exact personal data our servers have saved and/or to announce in writing any objection or wish to withdraw any consent you have previously provided to us. Please be in mind that the withdrawal of your consent to use your personal information might result to you being unable to use our services. You have the right to request, change or delete your personal data (always in respect and accordance with the law) by sending an email to info@chemistpa.com. Please be aware that steps will be taken in order to verify your identity and then we will be able to provide access to your personal information and make the requested changes.

• Complaints
If you have any complaints regarding the process of your order and/or any of your personal data please contact us immediately via email to info@chempistal.com
You have also the right to make a complain through the Cyprus’ Supervisory Authority, the Office of the Commissioner for Personal Data Protection, either in writing (address 1 Iasonos str., 1082 Nicosia, P.O.Box 23378, 1682 Nicosia) or by phone (Tel: +357 22818456) or via email (commissionerdataprotection.gov.cy).
• Online Dispute Resolution platform (from now on “ODR”)
Your statutory rights are also protected by the Online Dispute Resolution, a web-based platform developed by the European Commission aiming to provide to consumers and traders a fast, outside the court room, and efficient way of resolving disputes arising from online purchases of goods and/or services.
The ODR platform can be accessed over this link http://ec.europa.eu/odr and the national contact point to provide assistance to users of the ODR platform is Competition and Consumer Protection Service – Ministry of Energy, Commerce Industry and Tourism – 6 Andrea Araouzou Street, Lefkosia (Nicosia), Cyprus – tel. +357 22 867100/153 – e-mail: ccps@mcit.gov.cy – http://ec.europa.eu/odr
The process is fully explained in the above link and we kindly advise you to read all the information carefully.

This privacy policy is in accordance with EU Regulation 2016/679 for the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”), and the Cyprus’ Processing of Personal Data (Protection of Individuals) Law, N.138(I)/2001, as amended.
We reserve the right to make changes to our privacy policy as well as to our terms and conditions. Shall this happen, the website will be updated and, all the customers the keep an account with Chemistpal, will be informed accordingly.